Customer communities are online spaces preferred by today’s social customer to connect with the companies they care about. Customer-centric companies are leveraging community to deliver outstanding support, collect and prioritize product ideas, and acquire new customers through customer-generated marketing content.
The Customer Communities for Dummies eBook gives you everything you need to get started and achieve great results with community, including:
- What is a branded customer community
- Simple steps to create a community and drive customer participation
- How you can leverage the voice-of-customers for support and marketing content
- Ten examples of companies getting it right, the value they’re realizing, and how they measure it